Skip to main content
Below is an advertisement.

Frequently Asked Questions


How do I sign up as a member?

  • Sign up online: Click HERE 
  • Sign up over the Phone: Call 1300 557 353.

What member benefits do I get?

  • Members pack
  • Members card
  • Invite to exclusive Perth Heat events
  • Subscription Perth Heat news email
  • Access to discount tickets
  • Priority access to play-off tickets

What's a family membership?

  • A family membership consists of (2) Adults and (2) Children under the age of 18. If buying online, please select "4" as the number of memberships and each one will be charged at 1/4 of the total Family Membership Price.

When do I pick up my members pack and card?

  • Your members pack and card will be available on members day or the first game you attend. We will email all members inviting them to members day.

I forgot to bring my scannable entry card, can I still get into the game?

  • Yes, if you head to the Box Office or membership desk at the front gate we can issue a pass into he game. However please try to avoid this wherever possible so we can keep the Box Office Collection queues to a minimum!

I've lost my entry card! How do I get a new one?


Where do I get tickets? 

  • Online: Click Here, tickets are cheaper online!
  • Box office: Tickets are available the front gate 1 hour before the game starts.
  • Phone: Call 1300 557 353 and we can process your tickets for you. 
  • Fielders Choice: Tickets may be available at Fielder's Choice. 

How do I contact ticket support?

  • Call: 1300 557 353 
  • Email:

How do I print tickets I purchased online?  

  • If you have opted to print your tickets at home, you should have been sent an email from the Perth Heat and Check your email and click the link that says, 'view and print tickets.' If you're still having trouble please call support on 1300 557 353.

For all other enquiries, please email or call 1300 557 353.